Go Around Travel & Tourism ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you use our website, booking platform, and visa services.
1. Information We Collect
Information you provide directly
- Name, passport number, nationality and date of birth for visa and Umrah package applications
- Contact details: phone number, email address, WhatsApp number
- Travel preferences: destination, travel dates, hotel preferences, meal requirements
- Payment information — processed securely; we do not store full card numbers
- Uploaded documents for visa applications (passport scans, photographs, supporting documents)
Information collected automatically
- Browser type, device type and operating system
- Pages visited and time spent on the site (via analytics tools)
- IP address and approximate location
2. How We Use Your Information
We use the information we collect to:
- Process Umrah package bookings, Egypt tour enquiries, and holiday package requests
- Submit visa applications to the relevant authorities on your behalf (Saudi Ministry of Hajj e-Visa, Egypt Tourist Visa)
- Issue air tickets and travel documentation as your IATA-accredited agent
- Communicate booking status, visa application updates, and travel documentation
- Respond to enquiries via WhatsApp, phone, or email
- Improve our platform and services based on usage patterns
- Comply with legal and regulatory requirements
3. Visa and Travel Document Data
When you apply for a visa through our platform, we collect sensitive documents including passport scans and photographs. This data is:
- Stored in a secure, access-restricted environment — never in publicly accessible storage
- Shared only with the relevant visa authority or embassy as required to process your application
- Accessible only to authorised staff involved in your application
- Retained only for the period required by law or to complete your service request
4. Sharing Your Information
We do not sell your personal information. We share it only with:
- Visa authorities — Saudi Ministry of Hajj (Umrah e-Visa), Egyptian Embassy or consulate (Egypt visa)
- Airlines — for ticket issuance and seat confirmation
- Hotels — contracted properties in Makkah, Madinah, Cairo, and Alexandria to confirm your reservation
- Payment processors — to process secure transactions
- Regulatory bodies — where required by Bangladeshi law or international travel regulations
5. Data Retention
We retain your personal data for as long as necessary to provide the services you have requested and to comply with our legal obligations. Visa application documents are retained for a minimum of one year after your application is processed, in accordance with regulatory requirements.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for non-essential processing
To exercise these rights, contact us at goaroundbiz@gmail.com or via WhatsApp at +880 1724-197127.
7. Cookies and Analytics
Our website uses essential cookies required for the site to function correctly. We may use analytics tools to understand how visitors use our site and improve our services. You can control cookie settings through your browser preferences.
8. Security
We implement industry-standard security measures to protect your personal data, including encrypted storage for sensitive documents, access controls, and regular security reviews. However, no internet transmission is 100% secure and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party sites such as the Saudi Ministry of Hajj Nusuk App or airline booking portals. We are not responsible for the privacy practices of these external sites.
10. Sub-Processors and Data Processing Partners
We use the following categories of sub-processors to deliver our services. These entities process personal data on our behalf under data processing agreements:
- Cloud hosting and infrastructure — server and storage providers hosting our platform
- Payment processors — for secure payment transaction processing
- Email and communication services — for sending booking confirmations and service updates
- Analytics providers — for aggregated, anonymised site usage analytics
We only engage sub-processors that provide sufficient guarantees of technical and organisational security measures. Sub-processors are not permitted to use your data for any purpose beyond performing the contracted service. View our full Sub-processor Disclosure and Data Processing Agreement (DPA) page.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. The date at the top of this page shows when this policy was last updated.
12. Contact
For privacy-related enquiries, to access your data, or to raise a concern, contact Go Around Travel & Tourism:
- Email: goaroundbiz@gmail.com
- Phone / WhatsApp: +880 1724-197127
- Address: Dhaka, Bangladesh